Calling Alan Simpson, Calling Alan Simpson! I’ll tell you WTF is wrong with SSA.
Although I rarely make political commentary on this blog, it’s hard not to sometimes. I’m trying to figure out what the fuck Barack Obama was thinking when he chose Alan Simpson to lead a deficit commission. Alan Simpson’s brain is in deficit mode and he can’t balance jack shit. He’s a dickwad of the worst magnitude. But, then again, I have to admit I spend most of my time wondering WTF Barack Obama is thinking anyway. I am not impressed on any front. But be of good cheer people! I can help Alan Simpson with Social Security because I have much first-hand experience with that totally ineffective bloated government bureaucracy.
Alan Simpson was wrong to call it a ” milk cow with 310 million tits.” No sir. If
it was indeed a milk cow with 310 million tits, the Social Security Administration might be considered a helpful and productive government organization. It is not. In fact, it is the exact opposite of that. It is, simply put, the most unhelpful, confused, poorly run, and slovenly staffed government bureaucracy on the fucking planet. And I’m convinced that their only reason for being is to frustrate the American public land cheat it out of as much money as it possibly can.
Nope. I’m not worried that the employees of SSA might read this. In fact, I’m pretty sure that they can’t read at all. And, even if they can (and this is a long shot, folks), I’m sure they wouldn’t be reading this fucking blog.
Punching my ticket for Cirque de SSA
Now, I’m not going to comment in great detail on how I came to be intimately involved with SSA since March of this year because I’m not at liberty to discuss that bullshit yet (but just wait until I can). It’s enough for you all to know that both of my children are receiving payments from SSA and that they are deserving of those payments. I’m not going to reveal why in the interest of protecting their privacy. What I will tell you is that the real circus started with a simple address change.
I moved about a week before the first of July. At the time, my living arrangement with my children was temporary, and an opportunity for us to move kind of fell in my lap. Knowing what kind of trauma this might cause SSA with such short notice, I moved and made arrangements with my landlord to pick up the kids’ checks the next week. That went very smoothly. I then made a formal address change for the August checks.
And I didn’t just make the address change on the web. I called the local office I’d visited five times in the past month for other issues and made the change over the phone. I then faxed them a copy of my new lease, which I know they received because I called to make sure it was received. I was assured by an SSA employee that “everything was in order” for August checks. But just to be sure, I went and opened two direct deposit custodial accounts for my children and provided SSA with that information as well. This was done in plenty of time. I also went online with the postal service and did my forwarding mail duty. For this little service, they charged my bank account a buck. Must work. I felt pretty good on July 6. Yes sir. How could anything possibly go wrong?
Oh, let me count the ways, people. I guess two experiences, one in May and one in June should have set the red flags waving. In may, SSA mailed one check correctly to me. The other, however, was mailed to someone who should not have received it. Let’s just say that it’s almost September and I don’t have a replacement check for that one yet. No sir. Wouldn’t want to be too efficient. Now, I’d already spent five days in that particular office talking with at least five people, including two supervisors, between the months of March through June. They had paperwork up the butthole, like court documents, adoption papers, legal guardianship papers, birth certificates, pay stubs…I wasn’t sure WTF they could possibly be missing. Yet, after all this, I get a call from a woman (we’ll call her Mrs. J) at the Somerville office saying I needed to come in yet again to have my children’s cases reviewed. Anyway, after playing phone tag for a few days with the charming Mrs. J, I finally got a hold of her. She assured me that the payments were not in jeopardy, but that I should come in. Not wanting to upset the apple cart, I made an appointment for a few days later at 1 p.m. Another day of lost wages.
I arrived at that time with an appointment. No need to take a ticket and sit interminably waiting for someone to be available. At least that’s what I thought in my feeble little mind. I got there 20 minutes early for the appointment. At 3:45, fifteen minutes prior to the office closing, I was still sitting there. Frankly, it would have been faster had I taken a ticket and sat there waiting. My children were due to be dropped off from school at home and I couldn’t wait any longer. I went to the window and the girl consulted with Mrs. J and we set up a time to do it by phone.
Three days later, I was supposed to receive a call from Mrs. J at 1 p.m. She called at 5:14 p.m. and I wasn’t available. I then called the office the next day and left her a message. She did not call back. I called her again, and she did not call back. She then chose to call me on a Saturday afternoon. Who the fuck calls from the government on a Saturday afternoon? Give me a break. On Monday, I called again and she was not available, but the person I spoke to looked at the file and told me point blank that she didn’t know why I had to call because there was nothing in the file that indicated any review was due. She basically went over all the information with me, including the new address change, and said everything was okay. “Don’t worry about it.” Yeah. Famous last fucking words.
Just plain WTF?
Okay, August 1 is on a Sunday. My kids receive SSI. That means that the checks arrive the Friday before. That’s the way it goes. That’s the way it has gone for the seven years they’ve been receiving checks. No checks on Friday. I’m optimistic. They’ll be there by Monday. Monday rolls around. No checks. Tuesday rolls around. No checks. Still optimistic, I go and look to see if the money is in the direct deposit accounts. Nada. Zip. Now I’m pretty much ready to explode. Time to call Somerville, and thus begins the circus in a big way.
Turns out that they didn’t put the address through and the DC office mailed the checks to Woburn. I believe my response was, “Are you fucking kidding me?” It’s at this time that I remember there is a warning posted at the SSA
offices saying it’s illegal to harrass, threaten or physically harm the workers there. I can see why they need that sign. They are, simply put, the biggest bunch of dumbasses (my daughter’s word) on the fucking planet. They inspire people to “go postal.” No question about it. (So here, Alan Simpson, take a look at all this wasted effort over a simple address change. WTF is wrong with this picture, Alan? And we’re not close to being done yet. Can you hear me now, Alan?)
Again, Somerville asks me my new address and I give it to the woman. “Oh, yeah, here it is. It just wasn’t put through.” By now, I’m ready to just scream. Literally. Then, she says, “Oh, you’re in Wakefield?” I reply, “Yes.” And the woman then says, “Oh, well, you have to deal with the Malden office now.” I just about thought I’d get in my car and drive on over to Somerville to wring a few necks. (Paying attention, Alan?)
Here’s a little aside: When I mention the office change to my sister, the eternal optimist, she says, “Oh, the Malden office is wonderful. They were great when we went and reported that Auntie Buddy passed away.” I replied, “Yes, I’m sure they were wonderful. At that point, they were STOPPING PAYMENTS, for Christ’s sake. Get it? They are always wonderful when they are keeping your money.”
So, leaving no stone unturned, I call my old landlord in Woburn and he’s kind enough to check the mail box over the next few days. Nada. And there’s nada because the mailman knows I’m not there anymore. That means the checks are either forwarded or they could be sitting in the Woburn post office. I go to the Woburn post office. Now, I believe that Alan Simpson blabbered something about “privatizing” Social Security? I wouldn’t even go there, Alan. I wouldn’t go there because, you see, the postal service has been privatized and it blows. I know it blows because I went on line to have my mail forwarded only to find out that the forwarding didn’t go through. How’s that? I get to the Woburn post office, describe the situation and how I went on line, and the postal employee says, “Yeah. They’ve had problems with the online forwarding.” To which I responded, “So, why do you continue to tell people to go online to do it? And charge them a buck on top of that?” Deer in the headlight look, and another twenty minutes making sure my address was correct.
Here’s a little aside, and I’m almost afraid to even relay this to you people, but I will. Not only did the Somerville SSA office forget to change my adress, but they even had my Woburn address wrong. They had me on Warren Street. I lived on Warren Avenue. There’s also No. Warren Street in Woburn, which is different. And this further complicated the forwarding of my mail. WHAT THE FUCK?
Okay. So, the address thing is all set. And I have the postal service on the lookout for my checks. So, back to Social Security. On August 6th, I pay a visit to the Malden office. I sit with some nasty bitch who obviously doesn’t like her job or anyone who might make her do her job. Clearly Miss Douchebag doesn’t care about my rent. She promptly tells me that I have to wait another eight days to see if the checks are indeed forwarded to my new address in Wakefield. After that, I can report them as unreceived and they can re-issue checks (or simply make direct deposits since that’s why I set up those fucking accounts?). This will take an additional five days. Now, I give this office a copy of my fucking lease. I’m thinking, at this point, I should just make my lease billboard size and put it up right outside the Malden SSA office.
It is towards the end of my lovely meeting with Miss Douchebag that I’m tempted to throttle her. In her charming voice, she says, “Basically, your children are receiving welfare. You need to pass in your pay stubs or payments will stop.” Now, I’ve been receiving these benefits for my children for about seven years. They do not have one pay stub on fucking file. And I’m not about to start giving them to SSA either. I smiled at her. “Know what? I’ll just speak to a supervisor about that.” At the end of our conversation, Miss Douchebag assures me that everything is all set and I’m in the clear for September. I’m to call back in about 8 days if I do not receive the SSA checks for August. All I can say is: Fuckin’ A.
A couple of days pass, and I call the post office again to see if they’ve seen the checks just for shits and giggles. I’m optimistic when the guy I originally spoke to says, “Oh, yeah, we have one of your checks here.” As you can imagine, I immediately jump in my car and drive over there. Do you think it was a check? Nope. It was a letter mailed to me at my old (wrong) Woburn address from the Somerville office telling me that they got my new address. Now, I’m thinking, “Does it get any fucking worse than this?”
Oh, yes. It does.
The saga continues
The days pass interminably and then I call to report the checks unreceived. The woman at the end of the line at the Malden SSA office says, “I’ve reported them. It’ll take about five days for the new checks or the direct deposit to be received.” I wait another five days. Six. Seven. Nothing. I manage to scrape together enough money for the rent in two installments prior to going on vacation with the kids.
On vacation (just last week, mind you), I’m watching my Bank of America accounts like a hawk. No direct deposit. I have no idea if the checks have been sent to my house while I’m gone but I pretty much think: NOT. On Friday, the last day we’re on vacation, I decide to call the Malden office. I get a woman who tells me both accounts have been suspended. By now, I’m ballistic. I’m ballistic because, again, I’ve taken an action the week before with someone who told me my money would be there in five days. She doesn’t mention the fact that the accounts are immediately suspended if the checks are returned to the Treasury Department. Idiots abound at SSA. There’s no question about it. She tells me that she has freed up my daughter’s account, but someone named Mr. Osorio has to handle Aaron’s account because he’s the only person who can do it. I ask to be transferred to Mr. Osorio. He is not there. I leave a message. And not a pleasant one, mind you.
I’m sitting at a water park, by the way, and I’m determined to resolve this on Friday before 4 p.m. when the office closes. I call Washington. You know, the home of SSA. The home port. The base. The home office. Guess what they tell me to do? Call my local office because really, they do nothing down there. They pretty much sit around playing with themselves and mailing out checks, apparently. He tells me that the accounts have been frozen. Thanks, pal. Then I tell him that they freed up my daughter’s account. He says, “Well, if they have, I can’t see it. You need to call Malden and ask for a supervisor.” I’m about ready to stick needles in my own eyes.
I call Malden. I ask for a supervisor. The woman immediately starts to ask me questions. And I’ve had enough of talking to the minions. I’m done. I’m finished. I’m through explaining this. I refuse to give her information beyond my social security number and those of my children. I insist on a supervisor. I get one. Or rather, I get a message machine. By now, I’m an obnoxious, ranting bitch on wheels. I explain the entire situation from start to finish. It is 2:45 p.m. when I hang up. I know the office closes at 4 p.m.
At 3:30 p.m., I’m waiting no more. I dial the Malden office again. By now they are waiting for me to call. I am now actually talking to the man who runs the Malden office (Mr. Nash). His comment to me is that there is no excuse for what has happened. I’ve done everything I’m supposed to do. They dropped the ball. (NO SHIT, SHERLOCK.) Blah. Blah. Blah. He’s going to have Mr. Osorio work on the accounts on Friday and Saturday. He asks if Mr. Osorio can contact me on Saturday if there are any questions. What I want to say is, “Are you fucking kidding me?” but what I say is, “Of course.” I do not hear from Mr. Osorio, so I call on Monday to check out the situation.
By Monday, I get Mr. Osorio’s assistant who tells me that my daughter’s account is all set. Mr. Osorio is working on my son’s now and he’ll call me on Tuesday morning between 7:00 and 9:00 a.m. to let me know if everything is okay. Mr. Osorio calls me this morning right on cue at 7:45 a.m. My daughter’s August money was put through on the 27th of August. It should be in her account. (I checked. It’s there.) The other payments should arrive by Friday at the latest via direct deposit. (I’m keeping my fingers crossed.)
So, Alan old boy, here’s the moral of the story: If you could just get them to do their jobs right from the beginning, you could save a shitload of money. It isn’t the benefits that’s costing this country. It’s the sheer ineffectiveness of the bureaucracy combined with the level of employee stupidity.
remember them in comparison. Let me tell you how this one started out: It started out with Bruce and I driving up to the Lewiston-Auburn area of Maine in search of mushrooms. And I’m not talking about the fungi you cook with either. I’m talking mind altering mushrooms. Not peyote buttons, mind you. Those are disgusting. You actually hurl before you hallucinate on those babies. Only did those once. Never again. These were not as potent, but combine them with a little weed and tequila and you’ve got a pretty good buzz on hand.
There stood our boss dressed in sixties garb, replete with the most incredible beehive hairdo you’d ever want to see. “I hear there’s some kind of party going on around here!” Then, she started laughing and so did we. Everyone was psyched. We weren’t the only people on her staff there. Many of her product and marketing managers were as well. The great thing about SV was that she didn’t cramp anybody’s style. People were just amazed and happy that she showed up. And she fit right in. A couple of hours after her arrival, she said, “Now I know what everybody’s talking about on Monday mornings and why they’re talking about it!”
But I didn’t say that. So, then, she says, “Can you ask him to bring me home seven packages of Equal?”
I am far from done with Millipore party stories, but I simply have to interject something here. This is once again from the annals of what I say to customers versus what I really want to say. Again, I’m not going to reveal my employer’s trade name. No siree. Not today anyway, but I have to tell you that there are a lot of irritating customers who frequent my store (as well as a lot of extremely wonderful customers, I might add). Here’s what pisses me off.
With every new party (and these happened about every two weeks), the ante was raised. Immediately after the “We’re So You” party, we had no particular theme. I was really against forcing anyone to have to dress as anything to have a good time, so we just pretty much let people free form. This time around, Bruce, my landlord’s lover, decided he was going to dress as Tammy Faye Baker. We didn’t tell a soul. Bruce was a pisser and we certainly got into our share of trouble together. If anyone could pull this off, it was Bruce. Coming as Tammy Faye definitely required a shopping trip.
because two weeks later, several people dressed up as characters. MY told us in advance that she wanted to come as Elvis Presley. BD chimed in that he wanted to be James Brown. These two idiots went all out.
costume, complete with the hair. It was amazing. BD did the same with James Brown. He put on blackface and came in a white tux. You should have seen his hair. It was absurd.
Okay, it took a while for all hell to break loose in Melrose. But it was a thing of beauty in the making. The first team-building party at my place was simple enough. It was a boxer shorts party. Everyone had to come in boxers. No problem. Everyone did, and there was no shortage of amazing designs on display, including an incredible pair of Jaws boxers. The Argentinian Tornado, NW, had a new twist on
boxers. (You’ve met NW before. She’s the woman who fell into the boxcar after we all went drinking at The Salty Dog.) She pinned gummy worms to her boxers, which my schnauzer, Simone, proceeded to eat one at a time until she got sick. That dog was jumping at her pants all night. The parties got better and more creative from there.
At first, we stuck to frozen margaritas of various colors, then we moved onto tequila shots using Monte Alban Mezcal with the worm in the bottom of the bottle. But people also brought stuff to drink, so it was crazy shit all the time. There was also plenty of maryjane to go around.
saxophones, guitars, banjos, trumpets, maracas, marimbas, harmonicas and one piano. I had no shortage of great music and it would blare from the time people began to arrive until the wee hours of the morning. I’ll tell you one thing, get enough booze and contraband into people and they love standing in front of a microphone and singing The Beatles, Creedence Clearwater Revival and the Rolling Stones. The beauty was that my neighbors were busy partying with us, so it didn’t much matter how loud it got.
Okay. I need some help with this one. Today I was driving up in New Hampshire, and I found myself behind a truck with the one sticker that really sets me off. It’s pictured here and the one on the back of this particular truck read “Git ‘r Drunk.” I looked into the cab of the truck and immediately hoped that this was not the way this clown was going to get any girl into the truck with him. However, there are always exceptions to the rule.
decal on their trucks are about as forward thinking as the bimbos who go to work at Hooters. If, in fact, women think that working at Hooters is reflective of “women’s liberation,” they have their heads jammed firmly up their rectums. I’m here to tell you that they have set all women back by several decades. It’s hard to demand respect from men when women are filling the very role men have traditionally carved out for them.
On September 15, I was moved from ICU to the step-down unit. I was eating solid foods again and I had been sitting up for several days. Still no walking. While I’m on the subject of the ICU, I cannot say enough about the care that
central line. I’ll tell you what. After going through the removal of that small line, I was certainly glad that I’d been out of it for being put on and removed from the vent. The nurse bandaged the open wound on my neck and then came in and gave me instructions for showering because she was absolutely sure that was the first thing I was going to do when I got home. (She was right, of course. I had been there since September 6.)
A few people have asked me to write this post now. I’ve been avoiding it, but I cannot avoid it forever. It’s still a relatively new event in my life, but I feel like I’ve gotten past it to be quite honest. That’s not to say that there aren’t times of anxiety. There certainly are. However, I choose not to have it rule my life.
surprise, so she should bring the kids. She told Beth to call her from the waiting room and she’d meet them. When she walked in and saw me off the vent, she was ecstatic. We were talking and she pointed two things out to me. On the wall were two containers. One held a black liquid and it was three quarters full, the other a green liquid (there was significantly less here). She pointed to the green and told me that came out of my stomach. It was probably the remains of what I’d eaten that evening on my half. The other, the black liquid, had come from my lungs. Not only did I have pneumonia, but I had also harmed my lungs using the inhaler so much.
Okay, this is sort of a here and now post but, at the same time, I refer to stuff that has happened in my past. So, let’s call it a “that was then, here is now” moment. I was inspired to write this because, a few weeks back, I met someone I used to work with. I haven’t seen this person since before Thalia was born, and that would be more than twelve years ago. As is just so typical of lesbians, she asked me, “What do your kids call you?” I replied, “Ma.” She looked at me, “And what do they call Beth?” I looked at her and said, “Ma.” She got this confused look on her face, “What if you’re together and you both answer at the same time? What happens?” I though about it for a minute, and then told her that Thalia will usually point to one of us and say, “You” or “This one.” That seemed to disturb her.
